Privacy

Who we are

Monkey Bar Store Limited (“we”, “us”, “our”) is the data controller for personal information collected via www.monkeybarstore.co.uk (the “Site”).
Company number: SC806284
Contact: info@monkeybarstore.co.uk

If you have any questions about this policy or your data, contact us using the details above.

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What this policy covers

This Privacy Policy explains how we collect, use, share and protect your personal data when you browse the Site, contact us, or make a purchase. It also explains your rights under the UK GDPR and the Data Protection Act 2018.

 

The data we collect

a) Device & usage data (when you visit the Site)

• IP address, approximate location (country/region)

• Browser, device type, operating system, screen size

• Referring website or campaign, pages viewed, session duration, interactions

• Cookie identifiers and similar technologies (pixels, tags, web beacons)

How collected: cookies, pixels, log files, analytics scripts.

b) Order & account data (when you buy or register)

• Name, billing and delivery addresses

• Email address and phone number

• Order details (products, prices, delivery preferences)

• Payment confirmation details from our payment processors (we do not store full card numbers)

c) Communications & marketing

• Messages you send via forms, email, or chat

• Your marketing preferences (opt-in / opt-out)

• Competition or survey responses (if any)

d) Support & warranty

• Correspondence related to orders, installation, returns, safety or warranty claims

e) Social & advertising

• Information from ad platforms (e.g., Meta, Google) about ad performance and your interactions with our ads, where permitted by your settings with those platforms

 

Why we use your data (and our lawful bases)

• To provide the Site and our services
  We operate the website, display pages, power the store, and enable checkout and customer accounts.
  Legal basis: Legitimate interests (running and securing our business) and, where you create an account or purchase, Contract.

• To process and deliver your orders
  We take payment, generate invoices, arrange shipping, and send order updates.
  Legal basis: Contract.

• To provide customer support
  We respond to enquiries, handle returns, installation and warranty queries, and resolve issues.
  Legal basis: Contract and Legitimate interests (providing good service).

• To prevent fraud and keep the Site secure
  We detect, investigate, and prevent fraudulent activity or misuse.
  Legal basis: Legitimate interests and, where applicable, Legal obligation.

• To analyse performance and improve our products and Site
  We use analytics to understand how the Site is used, fix problems, and improve layout, content, and features.
  Legal basis: Legitimate interests.

• For marketing and personalised advertising
  With your permission (where required), we send you news and offers and show more relevant ads on platforms like Google and Meta.
  Legal basis: Consent (for email/SMS and certain cookies) and Legitimate interests (some on-site promotion and measurement).

• For legal, regulatory, tax and accounting purposes
  We keep necessary records and respond to lawful requests.
  Legal basis: Legal obligation.

You can withdraw consent at any time (for example, by using the unsubscribe link in emails or updating cookie preferences). Where we rely on legitimate interests, we assess and balance our interests against your rights and expectations.

 

Cookies & similar technologies

We use cookies, pixels and similar tools to:

• make the Site work (essential cookies),

• measure performance (analytics),

• personalise content and ads (where permitted).

When you first visit, our cookie banner lets you accept, reject or manage non-essential cookies. You can also change your browser settings to block cookies. Blocking some cookies may impact Site functionality.

 

Who we share data with

We only share personal data with trusted processors that help us run the Site and fulfil orders. Typical partners include:

• Website platform: Wix.com Ltd. (hosting, store functionality, security)

• Analytics & measurement: Google Analytics / Google Tag Manager

• Advertising: Google Ads, Meta (Facebook/Instagram) — for ad delivery, measurement and optimization (subject to your consent/preferences)

• Payments: Wix Payments / PayPal — we never store full card numbers on our systems

• Logistics: Couriers and fulfilment partners to deliver your orders

• IT & support: Email, cloud storage and customer service tools

We may also share data if required to comply with laws, enforce our terms, or protect rights and safety.

We do not sell your personal data.

 

International transfers

Some processors may be located outside the UK/EEA. Where data is transferred internationally, we rely on:

• a UK adequacy regulation (where available), or

• appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) or EU Standard Contractual Clauses plus UK Addendum.

You can contact us for details of the safeguards used for your data.

 

How long we keep your data

We keep personal data only as long as needed for the purposes above, for example:

• Orders & invoices: typically 6–7 years for tax/accounting

• Customer service messages: typically 24 months after resolution

• Marketing records: until you unsubscribe or request deletion

• Analytics data: per tool defaults or as configured to minimise retention

We securely delete or anonymise data when it is no longer required.

 

Your rights (UK GDPR)

You have the right to:

• Access your personal data

• Rectify inaccurate data

• Erase your data (in certain cases)

• Restrict processing (in certain cases)

• Object to processing based on legitimate interests or direct marketing

• Portability of data you provided to us

• Withdraw consent at any time (this won’t affect past lawful processing)

To exercise your rights, contact info@monkeybarstore.co.uk.

 

Marketing & behavioural advertising

We may use your information to show you more relevant ads on platforms like Google and Meta (subject to your cookie preferences and those platforms’ settings).

Opt-out options:

• Use our cookie banner to disable marketing cookies on this Site.

• Adjust ad settings in your Google and Meta accounts.

• Use industry tools such as Your Online Choices (UK) or NAI/DAA opt-outs.

Email/SMS marketing is consent-based where required; you can unsubscribe at any time using the link in our messages.

 

Do Not Track

Some browsers offer a “Do Not Track” (DNT) setting. There is no industry standard for DNT, so our Site does not currently respond to these signals. Please use our cookie controls to manage tracking preferences.

 

Children’s data

Our Site and products are intended to be purchased by adults. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us so we can delete it.

 

Security

We use technical and organisational measures appropriate to the risk (secure hosting, encryption in transit, access controls, backups). No system is 100% secure; please take care with the information you share online.

 

Changes to this policy

We may update this policy from time to time (for operational, legal or regulatory reasons). We’ll post the new version on this page with an updated effective date.

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Contact us

Email: info@monkeybarstore.co.uk
For data rights: Please include enough information to identify you and your request (order number, email used at checkout, etc.).